# Remote Security Monitoring with Expert Operators and AI-Powered Intelligence Cobalt Command Center delivers 24/7 managed security monitoring — expert security operators working inside Cobalt Monitoring Intelligence to detect, verify, and resolve events across your entire portfolio. Get a fully operational GSOC without building one yourself. ## The Challenge ### Building a GSOC Is Expensive, Slow, and Fragile Most organizations know they need centralized security monitoring. But recruiting operators, building out a 24/7 watch floor, and integrating systems across sites takes years — and millions of dollars. ### 12–18 Months to Stand Up Hiring, training, equipping, and integrating a GSOC from scratch takes over a year — and that is before you reach 24/7 coverage. ### Staffing Is the Bottleneck Finding, retaining, and scheduling qualified security operators around the clock is one of the hardest problems in physical security. Turnover runs 40% or higher. ### Costs Scale Linearly Every new site, camera, or access point adds headcount. Traditional GSOCs cannot scale without proportional increases in people and budget. ## How It Works ### From Onboarding to 24/7 Coverage. Fast. Cobalt Monitoring Intelligence is the engine. The Command Center is the team that runs it for you. Here is how we get you operational. 1. ### Connect We integrate with your existing access control, cameras, and video management systems — no rip-and-replace required. 2. ### Configure Cobalt deploys AI Handlers for your specific alarm types, sets escalation paths, and configures notification workflows to your team's preferences. 3. ### Monitor Cobalt's security operators monitor your sites 24/7 inside Cobalt Monitoring Intelligence — verifying AI decisions, escalating real threats, and clearing noise. 4. ### Report Monthly reporting and quarterly business reviews give you full visibility into event trends, response performance, and actionable recommendations. ## 24/7 Coverage Cobalt's Command Center operates around the clock with trained security professionals who live inside the platform — monitoring your facilities, verifying alerts, and escalating confirmed incidents in real time. - Continuous oversight without the cost of building your own watch floor - Dedicated operators trained on your specific sites, policies, and escalation procedures - Seamless shift coverage eliminates gaps in monitoring during nights, weekends, and holidays ## Human-in-the-Loop Verification and Continuous Learning Every AI-generated alert is reviewed by a trained security operator before escalation. This creates a feedback loop where human insights continuously improve Handler accuracy — reducing false positives and building trust in the system over time. - AI Handlers analyze events in seconds; operators verify before any action is taken - Operator corrections feed back into Handler training for ongoing accuracy improvements - Combines AI speed with human judgment for reliable, defensible decisions ## Real-Time Threat Detection and Coordinated Response When a confirmed threat emerges, Cobalt's operators coordinate the response — dispatching on-site security, notifying stakeholders, contacting emergency services, and documenting every step in a complete audit trail. - Multi-channel response: phone, SMS, email, Slack, and enterprise ticketing - Dispatch coordination with on-site guards, emergency services, and robotic patrol units - Every action timestamped and documented for compliance and post-incident review ## Comprehensive Data Insights and Actionable Reporting Every event processed through the Command Center is logged with linked video, root cause analysis, and a full audit trail. Monthly reports and quarterly business reviews turn raw data into strategic recommendations. - Searchable event grid with filters for date, site, region, alarm category, and root cause - Monthly performance reports covering response times, event volumes, and trend analysis - Quarterly business reviews with actionable recommendations for security improvements ## Everything a Modern GSOC Delivers — Without Building One The Cobalt Command Center covers the full scope of security operations center services, from camera monitoring to incident management and mass notification. ### Surveillance Camera Monitoring AI-assisted video monitoring across all connected cameras with real-time event detection and operator verification. ### Access Control Alarm Monitoring 24/7 monitoring of access control events including Door Held Open, Door Forced Open, tailgating, and unauthorized entry alerts. ### Access Management Credential management and authorized remote unlock capabilities utilizing your existing access control system. ### Multi-Channel Support Comprehensive intake and triage across email, phone, CRM, and enterprise ticketing platforms including ServiceNow and Salesforce. ### Dispatch Coordination Efficient coordination with on-site security and emergency services, including automated robot dispatch where available. ### Mass Notification Automated, template-based emergency notifications via phone, email, and SMS using Crisis24 Horizon platform or your existing system. ### Situational Awareness and Alerting Real-time global event monitoring ensuring operational impact awareness for weather, civil unrest, and other external threats. ### Travel Risk Management Employee travel safety, risk assessments, advisories, and emergency support with location tracking. ### Incident and Case Management Reporting Documentation, trend analysis, and strategy refinement for security incidents, available through Cobalt's web app or your platform. ## The Engine Behind the Command Center Cobalt Monitoring Intelligence is the AI-powered platform that makes the Command Center possible. Every event your operators see, every Handler that triages an alarm, every audit trail and report — it all runs on the same platform available to self-managed customers. The difference: with the Command Center, Cobalt's team runs it for you. ## Proven Impact Across Enterprise Deployments ### Nuisance Alarm Reduction Frequent nuisance alarms caused by tailgating events disrupted operations and overwhelmed the security team. Cobalt's root cause analysis addressed underlying issues and automated notifications for non-critical events. - 75% Reduction in manual workload ### Alarm Volume Transformation High alarm volume overwhelmed security teams, leading to delayed responses and inefficiencies. Cobalt Monitoring Intelligence automated alarm dispatch and response across hundreds of alarm points. - 93% Reduction in alarm volume ### Event Processing at Scale Maintaining robust security across high-tech facilities while reducing resource inefficiencies. Cobalt Monitoring Intelligence reviewed and analyzed access control events, reducing noise and automating responses. - 150,000+ Events reviewed in three months — only 39 escalated ## Frequently Asked Questions ### What is the difference between the Cobalt Command Center and Cobalt Monitoring Intelligence? Cobalt Monitoring Intelligence is the AI-powered security platform — the technology that detects events, runs AI Handlers, and provides the Investigator dashboard. The Cobalt Command Center is a managed service that puts Cobalt's expert security operators inside that platform to run it for you, 24/7. ### How quickly can the Command Center be operational for my organization? Most deployments go live within weeks, not months. The timeline depends on the number of sites, the complexity of your access control and video infrastructure, and your escalation requirements. ### Do I need to replace my current access control or video management system? No. Cobalt Monitoring Intelligence integrates with your existing infrastructure — including LenelS2 OnGuard, Genetec, C·CURE 9000, BrivoOne, Milestone XProtect, and many others. There is no rip-and-replace required. ### What happens when an AI Handler flags an event — does a human always verify? Yes. Every escalated event is verified by a trained Cobalt security operator before any response action is taken. ### Can the Command Center scale across multiple sites and regions? Absolutely. Cobalt Monitoring Intelligence is a cloud-native platform designed for multi-site, multi-region deployments. ### How does pricing work for the Command Center? Pricing is based on the scope of your deployment — including the number of sites, alarm points, cameras, and the specific services you need. ### What is Crisis24 Horizon and how does it integrate with the Command Center? Crisis24 Horizon is a partner platform used by the Command Center for mass notification, situational awareness, and travel risk management.